Frequently Asked Question

The easiest way is an online application: fill in the form on the Fiber optic Internet page. You can also pick your address on the coverage map and send a request, or call us: (+994 12) 377 377 3.

The ID card of the person signing the contract. In the online application you can upload both sides of the ID card.

Connection is usually done within 3 days. Under the contract, the connection is provided no later than 7 working days after payment.

After your online application is accepted, please pay within 3 working days, otherwise the application may be cancelled.

Buludtelecom provides service throughout Azerbaijan. Select your address on the coverage map and send a request — our specialists will check the technical options and contact you.

Up to 20 metres of cable are provided free of charge when connecting. Each additional metre costs 0.50 AZN.

Visit our office or call us to change your plan: (+994 12) 377 377 3.

Fiber optic (GPON) and Metroethernet have the same plans:

• Vahid tarif — 100 Mbps — 25 AZN / month
• BULUD — 200 Mbps — 50 AZN / month

More: Fiber optic Internet, Metroethernet.

You can pay online via ExpressPay, MilliÖn, Hesab.az (Golden Pay) and Portmanat. The links are on the Online payments page.

Contact us to get a static IP address. The monthly fee for a static IP is 5 AZN.

The service may be suspended if it is not paid. Suspension does not release you from paying the outstanding balance.

1. Unplug the modem (router) and the optical terminal, wait 30 seconds and plug them back in.
2. Make sure all cables are firmly connected.
3. If a red light (usually LOS) is on at the optical terminal, there is a problem with the fiber line — please call us.
4. If only one device is affected, restart that device.

If the problem continues: (+994 12) 377 377 3.

First check that Wi-Fi is turned on on your device — some laptops have a physical switch or a separate setting in the operating system. Then make sure you selected the right network and entered the password correctly. If you are far from the router or there are thick walls in between, the signal may be weak — move closer or place the router in the middle of your home.

The cause may be the network card, the cable, the browser or the network settings of the computer. Check whether the Internet works on another device and restart the computer. Call us if you need help.

Check your connection on the Speed test page. For an accurate result connect your computer to the router with a cable and stop other downloads during the test. If the result is much lower than your plan, contact us.

DNS 1: 89.147.199.1
DNS 2: 89.147.255.1

To prevent spam, port 25 is closed for all subscribers. It can be opened at the subscriber’s request.

• Fərdi Günəş — 10 AZN: 5 devices, 100+ TV channels, movies, Kids mode
• Fərdi Peyk — 5 AZN: 3 mobile devices (phones and tablets only), 100+ TV channels, movies, Kids mode

Channel list: IPTV.

Create an account on the Bulud Store portal: portal.bulud.store/signup. Then choose a package and watch TV on your devices.

Log in to the personal account with your subscriber details. If you don’t know your login details, call us.

Submit a written application to cancel the contract. The service is terminated within 1 month after the application. Termination does not release you from paying earlier debts.

Tell us your new address: (+994 12) 377 377 3. Our specialists will check the technical options at the new address and present the transfer terms.

All plans include unlimited traffic, free SSL (Let's Encrypt), cPanel, PHP 8.x, MySQL and backups. Plans range from 100 GB to 500 GB — Hosting.

Yes — with wireless solutions (radio bridge, point-to-multipoint network). Our specialists first survey the site, then prepare an individual offer.